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Contact/Call Centre Agent
We are looking for a Contact Center Agent for one of our clients
Main Responsibilities:
•Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone
•Convert inbound enquiries into assessments or registrations.
•Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.
•Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries.
•Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons.
•Contact all leads and enquiries received, for the pre-opening of new branches.
•Provide customers with advice and recommendations on available courses and packages. Seize opportunities to upsell all services when they arise.
-Plot all booked assessments on the CRM system and co-ordinate with the Front -Desk of the relevant branch.
•Send an assessment confirmation WhatsApp to the prospective student immediately upon booking the assessment.
•Contact and follow-up with all leads that did not get converted to an assessment, did not show up for an assessment, cancelled an assessment or did not register after taking an assessment.
•Contact and follow-up with all customers who did not renew packages.
•Push to convert all leads to direct registration without doing an assessment in the branch.
•Co-ordinate with the HR, Recruitment and Education Departments to remain informed about teachers joining, teachers leaving, teachers annual leave, introduction of new subjects etc.
Experience:
• Minimum two (2) years’ experience in a similar role.
• Previous experience in customer service and tele sales roles
Job Requirements
•Must have previous sales and customer service experience. Excellent negotiation, communication (fluent English language ability both spoken and written) and interpersonal skills.
•Can work well under pressure. Has a high stress tolerance and resilience.
•Organized and able to prioritize workload.
•Be dedicated to providing world class customer service.
•Intermediate I.T. skills including MS Excel, MS Word, MS Outlook and MS PowerPoint.
• Self- motivated and able to work with minimal supervision.
-Approachable and positive attitude.
•Ability to multi-task, prioritize and manage time effectively.
•Professional and smart appearance always
Min Experience:
2 Years
Salary :
AED 4000
Temp/Perm::
Permanent
Location :
Dubai
Posted Date:
August 19, 2022